A company that you can trust with your home
Nothing can beat a quality reputation. If the work doesn’t measure up and problems with the remodel mount, the company will eventually find itself buried in lawsuits. Homeowners should always check with a remodeler’s past projects. Ask for clients to speak with and then take the time to view the projects that are similar to the work you will be having done. The extra hours of research could save you future endless headaches and thousands of dollars.
“You really want to talk to a client that the company is doing work for currently. Everyone has a happy client that had work done six months or a year ago, but homeowners should seek to talk to someone who is getting work done right now or whose home was just completed,” says Gary Marrokal, owner of Marrokal Design & Remodeling. He says it gives an accurate picture of what you can expect.
A company that has experience and a healthy reputation
The biggest complaint in the industry is that many home remodeling companies hire surly, fast-talking sales associates to close deals on remodeling projects. This creates a disaster. Homeowners feel pressured and end up with unsatisfactory remodels.
Marrokal says his company has studied customer service training, and the staff knows that the company’s biggest asset is its clients. That’s why their complete satisfaction is a must. And it begins with educating clients. Marrokal Design & Remodeling carefully guides clients, but ultimately lets them choose which level of quality they want for their home.
“You want a company that will give good value but you want a company that will educate you about the different levels and costs for products so that you can choose how much to spend ,” says Marrokal. He adds,
“All cabinets will hold your plates but you want hinges and wood that will work ten years from now. You want a finish that will look good 10 years later.”