In tough economic times, warranties are often compromised. Some companies won’t offer guarantees of their work. That should be a red flag to a homeowner.
“If I put a new roof on your house and five or 10 years from now it leaks, my company will take care of it; shouldn’t we? You want a company that if you have any problems, you know they’ll be taken care of,” says Gary Marrokal, owner of Marrokal Design & Remodeling.
He says homeowners should try to find out how problems were handled by a company that they are considering hiring.
“Today’s society and world are not perfect but how I handle those imperfections— whether it’s during the job or three years later—is what creates memorable moments for clients.”
The make-it-right guarantee is what continues to grow Marrokal Design & Remodeling. Just ask his clients who will tell you that trust, longevity, people with experience, and a full-service company that starts from beginning of concept design to the completion of a project are what made them loyal clients for life.